Frequently Asked Questions
1. How do I purchase your software? What delivery options do I have?
2. Do you provide a discount for non-profit organizations?
3. I've just purchased the program but still don’t have the Activation Code.
4. I have purchased additional licenses, but my new activation code activates the wrong number of licenses now. What should I do?
5. I'm not a PC professional. Can I get help to install and tune-up the trial?
6. Must I have administrator's privileges in my computer's Windows user account if I want to install Product?
7. Will I loose all Product data if I reinstall it?
8. I downloaded Duplicate Remover 14 days ago. Now I get a message that says "Your trial is over". What should I do?
9. How do I update from the previous product version to a new one?
10. What are Junk Contacts?
11. What are Similar Contacts?
1. How do I purchase your software? What delivery options do I have?
You can use your a credit card, PayPal, wire transfer, or check (for US only). All these options are available when you order a product from our website. All software from our website is downloadable, but you can also order the 4Team BCD, which contains installation files and documentation and is sent by regular mail.
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2. Do you provide a discount for non-profit organizations?
Yes, we do. Send us your NPO statement of exemption by fax and indicate the name of the actual purchaser and his/her email address where we can send the Promo Code that will generate a 15% discount.
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3. I've just purchased the program but still don’t have the Activation Code.
We email Activation Codes within 24 hours after the purchase. But on workdays we usually send Activation Codes within 1 hour. Please send us an email or call us if you don't receive it within this period.
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4. I have purchased additional licenses, but my new activation code activates the wrong number of licenses now. What should I do?
Please send us an email or call us after the purchase, and we will send you a new Activation Code.
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5. I'm not a PC professional. Can I get help to install and tune-up the trial?
Yes, you can get a free email and LiveChat Help support in order to install and tune-up the program properly. Please check the Support part of our Online Help.
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6. Must I have administrator's privileges in my computer's Windows user account if I want to install Product?
Yes, you need to have Administrator rights to install Duplicate Remover.
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7. Will I loose all Product data if I reinstall it?
No.
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8. I downloaded Duplicate Remover 14 days ago. Now I get a message that says "Your trial is over". What should I do?
Searching for duplicates is free, even after the trial period has expired. In order to remove the found duplicates, you should purchase Duplicate Remover.
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9. How do I update from the previous product version to a new one?
You must uninstall the previous version (go to Control Panel -> Add or Remove Programs) and download and install the new one.
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10. What are Junk Contacts?
Junk contacts are the contacts, which are usually created during synchronization or simply by mistake. They are not used in the future because they don’t have enough information or contain information which is useless.
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11. What are Similar Contacts?
Items that contain significant amount of the same information or have incomplete, misspelled names, First and Last names mixed up are considered to be similar. Some people treat similar items as duplicates.
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